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Shopping at Byavastra is worry-free. If your parcel arrives damaged, with a defect, or it isn't what you ordered, we'll put things right—fast and fairly!

Eligible Situations

• We will help if:
• Your saree is harmed during shipping.
• There is a clear flaw from manufacturing.
• You receive the wrong design or item.
• We can't accept returns for:
• Changing your mind after buying.
• Picking the wrong color or size.
• If it doesn’t match personal tastes.

How To File Your Request

• Send a video that fully records you opening the parcel.
• Include at least one clear photo highlighting the issue.
• Share your order number and product code in the message.

Note: We cannot review any claims unless the unboxing video is attached.

Fast Review, Swift Action

• Your case is checked within one working day.
• If approved, exchange or refund is processed in 1–2 business days.
• Verification of evidence is required for all approvals.